User Guide

How to manage your Airbnb with Smapey

A step-by-step walkthrough covering properties, guests, reservations, the availability calendar, check-ins, payments, cleaning coordination, and revenue analytics.

5-minute setupNo training requiredFree plan available

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Add your properties Build your guest profiles Create reservations See everything on the calendar Manage check-ins and check-outs Record payments as they come in Track cleaning between stays Monitor revenue and occupancy

1. Add your properties

Open Properties in the dashboard and click Add Property. Fill in the name, property type (Apartment, House, Condo, Villa, Room, Studio, or Cabin), address, and description.
Set the number of bedrooms, bathrooms, maximum guests, nightly rate, and cleaning fee. The cleaning fee is automatically added to the reservation total.
Upload a cover photo for each property, your properties display as photo cards with the nightly rate, beds, baths, and max guests at a glance. Toggle properties active or inactive; only active properties can take new bookings.

2. Build your guest profiles

Open Guests and add each guest's full name, phone number, email, and any notes. Guest profiles are reusable, you create them once and attach them to any number of reservations.
The dashboard automatically tracks each guest's total stays, total amount spent, and last stay date, updated every time a reservation reaches Checked Out status.
Mark guests inactive if they should no longer appear in the reservation guest picker, without losing their history.

3. Create reservations

Open Reservations and click New Reservation. Select a property and a guest, then set the check-in and check-out date. The number of nights, nightly cost, cleaning fee, and total are calculated automatically.
Add extra charges if needed (airport pick-up, early check-in fee, etc.) and enter a deposit amount. Tick Deposit Paid when the guest has settled it.
Set the booking source, Airbnb, Booking.com, Agoda, Direct, Facebook, Referral, or Other, and the number of guests. The system checks for date conflicts on that property before saving.

4. See everything on the calendar

Open Calendar to see the whole month for every property at once, each property is a row, each day a column, and every stay appears as a color-coded bar: blue for Booked, amber for Checked In, green for Checked Out.
Click any empty day to create a booking for that property with the date already filled in, the fastest way to take a booking over the phone or from a Facebook message.
Click a reservation bar to see the guest, dates, and total, and check them in or out right from the calendar. Use the arrows to move between months; Today jumps you back.

5. Manage check-ins and check-outs

When a guest arrives, open the reservation and click Check In. The status moves from Booked → Checked In.
When the guest leaves, click Check Out. Status moves to Checked Out and the guest's total stay count and spend are updated immediately.
If a booking falls through, use Cancel or No Show. Cancelled and No-Show reservations are excluded from revenue totals but kept in history.

6. Record payments as they come in

Every reservation has a payment ledger. Click Payments on any booking to see the total, what's been paid, and the remaining balance.
Record each payment with its amount, method (Cash, GCash, Maya, or Bank), date, and an optional note, for example a ₱1,000 GCash deposit today and the cash balance at check-in.
The payment status updates itself: Unpaid until the first payment, Partial while a balance remains, and Paid the moment the ledger covers the total. No more guessing who still owes you.

7. Track cleaning between stays

After a guest checks out, the property is available for the next booking. Use the Staff Notes field on the reservation to log cleaning instructions or turnaround requirements.
Filter the reservation list by Checked Out status to see which properties need a turnover. Sort by checkout date to prioritize upcoming same-day or next-day arrivals.
The dashboard shows upcoming check-ins so you always know which properties need to be guest-ready within the next 24–48 hours.

8. Monitor revenue and occupancy

The dashboard shows monthly revenue, occupancy rate, total reservations, average nightly rate, and pending check-ins, all updated in real time.
Revenue totals pull from Checked Out and Checked In reservations with Paid or Partial payment status, giving you an accurate picture of earned income.
Use the source tracking to see whether Airbnb, Booking.com, Direct, or another channel is generating the most revenue, and decide where to focus your marketing.

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Free plan, 2 properties, 10 reservations/month. No credit card required.

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How to manage your Airbnb with Smapey

1. Add your properties

2. Build your guest profiles

3. Create reservations

4. See everything on the calendar

5. Manage check-ins and check-outs

6. Record payments as they come in

7. Track cleaning between stays

8. Monitor revenue and occupancy

Ready to get started?

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