Complete Guide

How to manage your Airbnb with Smapey

A step-by-step walkthrough covering properties, guests, reservations, check-ins, cleaning coordination, and revenue analytics.

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1. Add your properties

  • Open Properties in the dashboard and click Add Property. Fill in the name, property type (Apartment, House, Condo, Villa, Room, Studio, or Cabin), address, and description.
  • Set the number of bedrooms, bathrooms, maximum guests, nightly rate, and cleaning fee. The cleaning fee is automatically added to the reservation total.
  • Upload a cover photo for each property. Toggle properties active or inactive — only active properties appear in the reservation form.

2. Build your guest profiles

  • Open Guests and add each guest's full name, phone number, email, and any notes. Guest profiles are reusable — you create them once and attach them to any number of reservations.
  • The dashboard automatically tracks each guest's total stays, total amount spent, and last stay date — updated every time a reservation reaches Checked Out status.
  • Mark guests inactive if they should no longer appear in the reservation guest picker, without losing their history.

3. Create reservations

  • Open Reservations and click New Reservation. Select a property and a guest, then set the check-in and check-out date. The number of nights, nightly cost, cleaning fee, and total are calculated automatically.
  • Add extra charges if needed (airport pick-up, early check-in fee, etc.) and enter a deposit amount. Tick Deposit Paid when the guest has settled it.
  • Set the booking source — Airbnb, Booking.com, Agoda, Direct, Facebook, Referral, or Other — and the number of guests. The system checks for date conflicts on that property before saving.

4. Manage check-ins and check-outs

  • When a guest arrives, open the reservation and click Check In. The status moves from Booked → Checked In.
  • When the guest leaves, click Check Out. Status moves to Checked Out and the guest's total stay count and spend are updated immediately.
  • If a booking falls through, use Cancel or No Show. Cancelled and No-Show reservations are excluded from revenue totals but kept in history.

5. Track cleaning between stays

  • After a guest checks out, the property is available for the next booking. Use the Staff Notes field on the reservation to log cleaning instructions or turnaround requirements.
  • Filter the reservation list by Checked Out status to see which properties need a turnover. Sort by checkout date to prioritize upcoming same-day or next-day arrivals.
  • The dashboard shows upcoming check-ins so you always know which properties need to be guest-ready within the next 24–48 hours.

6. Monitor revenue and occupancy

  • The dashboard shows monthly revenue, occupancy rate, total reservations, average nightly rate, and pending check-ins — all updated in real time.
  • Revenue totals pull from Checked Out and Checked In reservations with Paid or Partial payment status, giving you an accurate picture of earned income.
  • Use the source tracking to see whether Airbnb, Booking.com, Direct, or another channel is generating the most revenue — and decide where to focus your marketing.

Ready to get started?

Free plan — 3 properties, 20 reservations/month. No credit card required.

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